Who we are, who we aren't

When representing Moodle either as a team member or as part of our community, it's essential to reflect on who Moodle is and who we aren't. Avoid confrontation in our written, verbal, or other forms of communication.

We're approachable, not hostile.

Do

Thanks for alerting me to this project. Why don't we have a meeting to discuss how we can support each other?

Don't

Sorry, that's not my remit, so you'll need to talk to someone else about that.

We're knowledgable, not patronising

Do

Thanks for your input. We value your perspective. To explain our approach…

Don't

What you have suggested is incorrect and doesn't reflect best practice….

We're egalitarian, not arrogant.

Do

Thanks for your enquiry. Could you please answer a few short questions so I can make sure we connect you with the best representative?

Don't

Can you please tell us what your requirements are for us to determine whether we can help you.

Do

Thanks for reaching out. Unfortunately, we can't help you, but I recommend you consider a MoodleCloud package, which…

Don't

I'm sorry, we don't work with small budgets.

We're sincere, not flippant.

Do

Thanks for your suggestions. I had some ideas I didn't communicate when I briefed you on this task. Can we have a quick meeting to discuss this?

Don't

Please change the colour. It doesn't work.

We're creative, not silly.

Do

3 reasons to take the stage and make an impact at MoodleMoot Global 2022!

Don't

It's super easy to impress other Moodlers at MoodleMoot Global!

We're supportive, not opposing.

Do

Thanks for your query regarding delivering our Developer course in German. I will reach out to my colleagues at Moodle Academy to discuss this and get back to you in the next 48 hours with a response.

Don't

IMO, we should deliver our courses in German as we have lots of users there.